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A few years back, we conducted one of the most painful usability studies in the history of our research. We learned some really important things, but I'm not sure the users in that study will ever forgive us...
read moreWhen your organization's web site or intranet has hundreds of contributors, how do you ensure that every page is high quality and extremely usable? Especially, if these contributors have never designed a web page before? This is a problem that many of our clients are facing...
read moreThe most valuable asset of a successful design team is the information they have about their users. When teams have the right information, the job of designing a powerful, intuitive, easy-to-use interface becomes tremendously easier.
read more"Know Your Users" is the mantra of any good designer. Yet, *what* should you actually know about your users? Over the years, we've studied the usability of hundreds of product and web site designs. We've seen designs that were incredibly effective for users and designs that fell tremendously ...
read moreI recently gave a presentation to a group of web designers dealing with what I call the "Seven Steps to Achieving the Next Level" -- getting development teams to a point beyond their current practices. Our research shows that almost every design project we see today can readily apply these seven t...
read moreIt's difficult to find someone who doesn't believe it's beneficial to make a more usable design. However, in today's design environment, it's often difficult to justify the expense of usability work against other business priorities.
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