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The Key Benefits of Implementing ITIL in Your Business Practices

Adopting ITIL practices within your business can have a number of benefits, and no more so than in a web, tech or IT work place. ITIL is a project management and business practice that allows businesses to identify, plan, deliver and support IT services within a broad range of environments. IT is exceptionally important in all types of businesses, but integrating IT practices properly is where some businesses fail.

There are a number of ways that you can begin to integrate ITIL practices, but the best way is to have at least one certified ITIL professional within the organisation. There are a number of ways that a professional can be certified, whether that’s home study or on an out-of-work course.

All ITIL courses include official course materials, exams and certificates, so if you’re hiring a professional who claims to be ITIL qualified, you will be able to certify that they are telling the truth. In order to understand more about ITIL, we’ve put together a list of the key benefits that ITIL can have when it is implemented within your business practices.

Enabling Business Change

All businesses will need to experience some form of change in order to continue to grow. This is one of the areas where ITIL aligned business practices can really help to manage risk and also to help quantify and clearly demonstrate the value of the services that your business provides to your customers. The more you change and grow in order to stay in line with your consumer’s needs, the better your business will end up.

Cost-Saving

Cost-saving for any business is important, particularly for start-ups, and ITIL business practices can help to do this. Firstly, you are able to benchmark all of your services in order to maximise return on investment. This is done through the ITIL service portfolio management process, which can help to track customer needs and requirements and compare them to the investments that your business is making. This will allow you to build up the services that your customers actually need, but balancing this with quality and ultimately cost.

In addition to this, ITIL demand management and capacity management practices can help the business to forecast and influence the demand of your services, but to manage this in a much more cost-effective way. This will help with things like off-peak pricing, and help to manage various situations in a much more cost-effective way. Not only will this help you to improve your services, this will ultimately help you to optimise the experience your customers are receiving from your business, which will help you to both save and make money.

Risk-Protection Against Unexpected Service Failures

A major factor that ITIL can provide for all businesses is by helping to ensure that the business and your customers are not affected by any unexpected service failures. The ITIL IT service continuing management process allows businesses to align their continuity plans in order to help reduce risks and also implement some kind of tested service recovery strategy within the business. This not only helps with our previous point of enabling business change, but it also helps to optimise the customer’s experience and ultimately help the business to continually improve the way that they work to meet customer needs and expectations throughout the future.

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